Return And Refund Policy

Customised Handmade Products

At Shaahi Decor, every product is handcrafted and customised exclusively for each customer. As each order is made with care and cannot be resold, we have the following policy in place.

1) No Return or Refund

  • All customised handmade products are specially crafted as per your unique requirements.
  • Therefore, returns, exchanges, or refunds are not applicable once the order has entered production.
  • Since every item is personalised, we are unable to accept returns based on change of mind, personal preference, or subjective expectations.

2) Damage During Delivery

  • If your order is received damaged during transit, please contact us within 48 hours of delivery.
  • A continuous unboxing video (starting from the unopened parcel) along with clear photographs of the damaged product, outer packaging, and inner packaging is mandatory for claim verification.
  • Claims submitted without a complete unboxing video may not qualify for replacement or compensation, as the actual cause and stage of damage cannot be verified.
  • Damage claims reported after 48 hours may not be accepted.

3) Repairable Damage

  • Handmade products may occasionally experience minor repairable transit damage, such as detached decorative elements, resin letters, ornaments, or other non-structural components.
  • If the product remains functional and the issue can be restored easily without affecting its appearance or performance, it will be considered a repairable issue, not a manufacturing defect.
  • In such cases, Shaahi Decor will provide:
    • Repair guidance,
    • Suitable adhesive recommendations,
    • Replacement of minor detachable parts (where applicable),
    • Or any other reasonable assistance to restore the product.
  • Repairable damages are not eligible for return or refund.

4) Major Transit Damage

  • If our assessment confirms that the product has suffered significant transit damage making it unusable or beyond reasonable repair, we will determine the most appropriate resolution.
  • Depending on the nature of the damage, this may include:
    • Replacement of the damaged product,
    • Replacement of specific parts,
    • Or a partial refund, where applicable.
  • Shaahi Decor reserves the sole right to determine the appropriate resolution after reviewing the evidence submitted.

5) Handmade Product Variations

  • Every product is individually handcrafted.
  • Slight variations in colour, texture, wood grain, resin finish, dimensions, or overall appearance are natural characteristics of handmade products.
  • These variations are not considered defects and are not eligible for return or refund.

6) Customer Responsibility

  • Please inspect your order immediately upon delivery.
  • Do not discard the original packaging until your product has been fully inspected.
  • If a claim needs to be raised, the original packaging and supporting photographs/videos may be required for verification.
  • Failure to provide the required evidence may affect claim eligibility.

7) Order Cancellation

  • Orders can only be cancelled within 12 hours of placing the order, provided production has not started.
  • Once production begins, cancellation requests cannot be accepted, as the product is made exclusively for you.

8) Resolution Process

  • Every damage claim is individually assessed by our team.
  • Our goal is always to provide the most fair and practical solution for both the customer and Shaahi Decor.
  • The final resolution may include repair assistance, replacement of parts, product replacement, or other suitable support based on the assessment.
  • Refunds are considered only in exceptional circumstances where repair or replacement is not reasonably possible and only after verification.

9) Contact Us

If you have any questions regarding your order or need assistance with a damage claim, please contact us within the specified timeframe.

📧 Email: @shaahidecor.com

📱 WhatsApp: +91-9044880688